Help Center

If you are registered on our website, you can update your information in the ‘Modify account’ section.

If you have placed an order, please contact us as soon as possible with the correct order number and billing information.

Our company is based in Barcelona, so we invoice in Spain.

If you are registered on our website you can download it in the ‘Invoices’ section. If you are not registered, you must contact us with the following information.

* order number

* email address used to place the order

* proof of payment

Please also send us your valid tax identification number. We will reimburse you the corresponding amount. If you paid by bank transfer, we also need your bank details to issue a refund.

To be exempt from VAT, you must have a valid VAT number. If you have one, open an account on our website. There you can add your VAT number.

The invoice is automatically generated when the package is picked up by the transport agency. It is automatically sent to the email address you used to place the order.

If you have registered on our website, you can also view the invoice in the ‘Invoices’ section. If you do not have an account with us, please contact us with the order number or the email address used to place the order.

Our premises are located at number six, Carrer Avinyonet, in Vilafranca del Penedés (Spain).

Commercial address :
Enveseur SL (Envelopes Spain)
Carrer Avinyonet 6
08720 Vilafranca del Penedès
Barcelona
Spain

Yes, we will need the following information: Delivery and billing address, telephone number and VAT number if you have one.

We have no minimum quantity. You can order only the products you need.

If you have registered on our website, you should find your order confirmation in the ‘Order history’ section. If you are not registered, you must contact us indicating the email address you used to place the order or the proof of payment.

Yes, but please note that we can only make the exchange if the order is still in stock. If it is not, you will have to return the incorrect product to us and we will refund you.

We can only cancel your order if it is still in our warehouse. If it has already left our premises and is with the transport service we cannot cancel it. You will have to return it when you receive it and we will refund you.

Yes, on the product page you have a button to activate or deactivate it.

The more envelopes you order, the cheaper the total price will be.

Discount vouchers can only be used when they are available and for a limited time.

You can find discount coupons in our newsletter (if you are subscribed). Also on our website and social media (Facebook, Instagram and Twitter).

No, but if you place large orders on a regular basis we can look into the possibility of offering you special prices.

This is not possible via the website, but can be done via email.

Please contact us, so we can assess whether it is possible or not.

Of course, our website uses SSL encryption to protect transmissions of your account and card information. The green padlock and HTTPS in the address bar mean that the site is secure and all your information is encrypted. If you want to know more please read our privacy policy.

You can buy envelopes by adding them to your cart. You can register or place a quick order. You can also order by sending us an email.

If we have sufficient stock, no problem. On the other hand, if we do not have the stock, it is possible to place the order, but the delivery time would be longer.

You can contact us by WhatsApp whenever you want, but for orders it is better to send us an email.

Yes, but please note that if you want your VAT number to appear on your invoice you will need to create an account before placing your order.

If you have registered with us you can change your address on the website. If you have placed an order and wish to change the address you should contact us as soon as possible by phone or email. The address of orders that have already left our warehouse cannot be changed.

If you need any samples or samples, please go to the bottom of the page and select ‘Request brochures’ and add the ones you like to your cart. 

If you need samples of a specific product you can contact us by phone, email or WhatsApp.

Please note:
We will not add any additional charges to your purchase if you pay by any of the payment methods we offer.

All our envelopes are shown with the unit price and are also sold per unit.
Prices shown do not include VAT and shipping costs.
We offer quantity discounts on our website from 30% to 50%. For example, when you buy 100 envelopes of one size and colour your unit price will decrease by 30% compared to the base price. 

To make things easy we have decided to sell our products by the unit. Therefore you need to add the exact quantity you require of a specific product. All product prices on our site do not include VAT and shipping costs.
The more you buy the better price you can get.

An online payment method that allows you to send money from your chosen funding source, such as your credit card or bank account, to different recipients without having to share your financial information with them.

Payment by this method is convenient and immediate.
We accept all major bank cards including Mastercard, Visa (Credit and Debit), American Express, Visa (Credit and Debit).

A direct electronic payment method to our bank account (bank-to-bank transfer)

You can select your payment method right after you enter your billing and shipping address. If you have forgotten to do so, please contact us.

The data is displayed when ordering.

If you pay by bank transfer, we will ship the order the day we receive the payment in our account. This could take 1 to 2 days. If you need the order urgently, you can pay by PayPal or credit card. If this is not an option for you please contact us.

Please get in touch with us. We will provide you with a secure payment link or if you prefer our bank details.

If you have created an account, you can log in and view the status of your order. It is also advisable to contact us.

Yes, but please note that we only receive payments from the Euro zone and in Euros.

Unfortunately this is not possible. All orders must be paid in advance.

Unfortunately, they are not yet included on our website. Please contact us for this information.

We have several suppliers, please contact us for more information.

You can find this information in the product description.

It depends on the product and material. We provide good quality products at the best price.

Paper:

* Normal paper: 70 to 100 grams

* Premium paper: from 110 grams

Cardboard:

* thin cardboard: 110 grams

* medium board: 180 to 300 grams

* premium board: from 300 grams

Yes, we have a dedicated category and filters.

In the category ‘Coloured envelopes’.

Yes, we have a category and filters.

No, you must order them separately.

Please contact us for this information.

You can order free samples in the samples category.

You can also send us an email with the 5 product references you are interested in. Please note that you have to pay the shipping costs.

We have recently changed our sample books. It is possible that the old products are no longer available. Please contact us for more information.

It is important that you choose an envelope that is slightly larger than what you want to put inside. We always recommend a margin of 10mm on each side. If you have any questions, you can consult the ‘Envelope sizes’ page or contact us.

Some envelopes come in packs of 50 units, but you can order as many as you wish. We have the possibility to put together packages with the quantity you specify, but please note that this is an extra service and will be charged separately. If you would like us to prepare an order with packs, please contact us.

This is explained in the product description.

Please contact us.

All envelopes in our sample books (SWAT1 and SWAT2) are FSC certified.

We try to keep the same suppliers. In case of change, we always try to ensure that the new suppliers make the products as similar as possible so that our stock is not affected.

We ship orders from our warehouse in Barcelona, Spain.

We do not have them at the moment, but we are looking into the possibility of having them.

We do not recommend this as these sachets have already undergone a chemical process, but you can recycle them.

With the exception of recycled paper envelopes, you can recycle all our paper envelopes. Most plastic envelopes are also recyclable.

We do not have this information. We suggest you order some samples to find your perfect colour.

The only photos we can provide are already on our website.

Photos are a very important part of our website, that's why we select the most reliable ones.

Please contact us for more information.

Depends on size, material, type of logo, etc. Please contact us for more information.

Please contact us with product code, quantity and logo in PDF format.

It is usually around 13-15 weeks.

The minimum quantity is 10,000 units.

The delivery time is between 5 and 15 working days.

Unfortunately this is not possible.

The minimum quantity depends on the type of print. Please contact us for more information.

No, printing costs are not included in the price.

Yes, please note that the logo/design must be in good quality.

If the order has not left our warehouse, we can cancel it and refund you.

If it is in transit to its destination, you must wait to receive it and process the refund.

Please let us know how many envelopes you are missing and we will check with the warehouse team. If we have sent less envelopes we can refund you or send you a replacement.

Please contact us for more information.

Please contact us with photos of the damaged envelopes with quantity. Please note that the claim period is 14 calendar days after receiving the envelopes. If you contact us after this time, we will not be able to offer you a solution.

You have 14 calendar days from the day you receive the package to inform us via email that you want to return your order (whole or part of it). 

We will provide you with a return code which you must put somewhere visible on the package. You have another 14 days to send the package back to us. Please note that you are responsible for the cost of postage and packing.

As soon as we receive the package, we will proceed to refund the amount corresponding to your return.

Absolutely. Our website is secured with a 128-bit SSL certificate which offers the highest level of encryption and security possible. This means that you can rest assured that the communication between your browser and our website server is private and secure.

Your e-mail address is primarily used so that we can send you confirmation of your order and payment and to inform you if your order has been dispatched from our warehouse. Additionally it is used as part of our login process (if you have an account with us) or to send you our newsletter if you have opted in to this service.

Our team of skilled technicians work hard every day to make sure that your personal data is kept securely. We never disclose your personal data to anyone.

We do not store your card details. Once your payment has been confirmed your card details will be deleted from our system.

Yes, we ship all over Europe. Please note that shipping costs may vary. To request this service, please contact us.

Yes, you must select the option ‘shipping with neutral packaging’.

Yes, but please contact us for more information. Also, please note that we are located in Barcelona.

Yes, but please note that our warehouse is located in Barcelona. To request collection from our warehouse you must select the option ‘I will collect personally by Enveseur’ before paying.

First, make sure that no one else has received it for you. If no one else has, contact us as soon as possible.

You can check the status of your order via the tracking link. If there are any problems please contact the shipping agency or us.

In this case, please contact us directly. You can also try to check directly with the shipping company.

You can track your order if you are registered on our website, and we also send you the link by email along with the invoice. You can also contact us for this information.

Depending on your order, you can select it through the website. If you do not see the express delivery option, please contact us. We will then send you an offer and further details.

You can check the status of your order via the tracking link. If there are any problems, please contact us and we will contact the carriers to give you a solution as soon as possible.

If you have selected standard shipping and your order was paid by PayPal or credit card before 15hs, we will ship it the same day if we have stock available.  If you have selected to pay by bank transfer, we will ship your order as soon as we receive the payment in our account.

If you have placed an order and we do not have stock, we will contact you.

If you have selected express delivery, you must place and pay for your order before 2pm.

If you have registered with us you can change your address on the website. If you have placed an order and wish to change the address you should contact us as soon as possible by phone or email. The address of orders that have already left our warehouse cannot be changed.

Normally yes, but there may be external problems that can delay delivery, such as incorrect address, public holidays and weather problems.

We work with GLS and DHL Express.

You can change your password from the login page.